Privacy Policy

Information We Collect

We collect information you provide directly to us — for example, when you complete a contact or consultation form, request a quotation, subscribe to our newsletter, or communicate with us by phone, email, or WhatsApp. This may include your name, phone number, email address, property location, and details about your project.

We may also automatically collect limited technical information when you browse the site, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to respond to your enquiries and provide quotations; to deliver, manage, and improve our interior fitout, renovation, pool, landscaping, and maintenance services; to schedule site visits and communicate about your project; to send you updates or marketing you have opted in to receive; and to comply with our legal and regulatory obligations.

We will only use your information for the purposes for which it was collected, or for compatible purposes.

Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve your experience. Cookies are small files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

Sharing Your Information

We do not sell your personal information. We may share it only with trusted third parties who help us operate our business — such as sub-contractors or suppliers directly involved in delivering your project, and service providers who support our website, communications, or payments — and only to the extent necessary.

We may also disclose information where required by law, regulation, or a valid request from a competent authority in the United Arab Emirates.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, and to comply with legal, tax, or regulatory requirements. When information is no longer needed, we take steps to delete or anonymise it.

Your Rights & Choices

You may request access to the personal information we hold about you, ask us to correct or update it, or request its deletion, subject to any legal obligations we may have to retain it. You can also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites that are not operated by us. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@zialuxury.ae, +971 56 478 2493, or at Office G06-402, Al Khaleej Commercial, Dubai, UAE.